In line with recent government guidance all our branches are now open, having conducted the appropriate risk assessments and with new government advised safety procedures in place.

Following the government’s new guidance on moving home, issued on 13th May 2020, Hydegate branches have carried out risk assessments to identify the most appropriate ways to keep employees and customers safe.

Whilst our branches are open, we are keeping contact with customers to a minimum and are limiting the number of customers who can be in the branch at the same time. Therefore can you please telephone ahead of any visit so we can book you in. We may also be able to make an appointment for customers that do call into branch depending on how many people are in the branch at that time. It is therefore advisable to call in advance.

Risk assessments

To ensure we are regularly assessing safety requirements we have a branch risk assessment document we complete weekly to check the safety of our branches for staff and customers. 

View branch risk assessment template

If we need to come to your property to do a valuation or a tenant viewing we will use the principles of the Government Guidance for Working in Other People's Homes and have adopted a property risk assessment to ensure that our staff can make these visits safely whilst following all Government guidelines.

View property risk assessment template

Valuation and viewings safety guidelines

We have also provided safety guidelines on what to expect at a valuation or viewing:


We continue to support our tenants in the usual way. If you need to report a maintenance issue you can do so through Fixflo. 

Report a maintenance issue

All contractors who attend your property will be following the usual guidelines and only entering the property if it is safe to do so.

Tenants who are self-isolating should contact us in the usual way. We can then ensure your recovery time is not interrupted by repair or maintenance activity. This will be re-scheduled for a time after the expiry of your period of self-isolation.

If you have any concerns about your current tenancy you can contact your local lettings office. We will continue to update this page as we find out more about government plans to support tenants. 


All our standard services are currently operating although the most recent announcement will inevitably affect some and we may have to change our approach i.e. in relation to maintenance checks. We will be in touch with landlords on an individual basis to offer support. We will also be supporting landlords and tenants on a case by case basis where there is potential for tenants to fall into rent arrears. 

For landlords who attend to their own repairs and maintenance issues, we recommend you review the government guidelines. 

For landlords of HMOs you should ensure that your individual tenants are able to contact each other on a collective basis, e.g. via WhatsApp or similar messaging group, to ensure that all necessary precautions are being taken and government advice followed.  


We hope that this information has proved useful and we will, of course, be continuing to monitor government advice and guidance and provide any relevant updates to our teams on an ongoing basis and to our customers, as required.

Overall we remain dedicated to supporting you in any way we can during this difficult time and would like to take the opportunity to thank you for your continued support and patience. We wish you, and your family, well.